Communication

Communication with Parents

At Ellwood School we really encourage strong links, good relationships and two way communication between home and school.  We work in partnership with parents to ensure all our children are happy, safe and reaching their full potential.

Here are some ways parents can contact the school:

  • At the beginning of the school day a member of staff is always available at the rear playground gate

  • Teachers are available to speak to parents after school

  • Phone the office and leave a message – 01594 833232

  • Pop in to the school office and leave a message (if COVID safe)

  • Email the office – admin@ellwood.gloucs.sch.uk

  • Shared conversations SEND pupils

  • Meet the teacher events in the Autumn term

  • Feedback forms

  • Parents in schools weeks

  • Parents evenings

  • Making an appointment with the class teacher and if issues are unresolved, meet with the Deputy or Headteacher

  • Throughout the term parents are invited in to events such as: Harvest Festival, Nativity, Internet safety talks, class assemblies, garden party, open morning, structured conversations, parents evenings, show cases and sports events

Keeping parents informed about events and celebrations is also very important. We strive to do this through:

  • Weekly newsletter – this is emailed to parents, however a paper copy can be collected from the school office on request. The newsletter is also sent via the schools APP and on the school website.

  • Text messages and APP messages

  • Notices/reminders are also posted on the windows and notice boards around the school

  • Letters are also sent to parents via the children’s book bag

  •  Facebook  

  • Dojo

 

Parents are regularly given the opportunity to feedback to school in a variety of ways, including:

 

  • Questionnaires

  • Parent View online

  • Meetings with the FSW

  • My plan and structured conversation feedback

     

    Complaints Procedure

    We hope that we can work in partnership together, however there may be times parents feel they need to make a complaint. If this is the case, please refer to our complaints procedure policy. This can be found on the school website.

    A summary of sequential process:

  1. Speak to the class teacher in the first instance
  2. If unresolved, request an appointment with the Deputy Head Teacher or SENDco if and SEND need/FSW if an SEMH need
  3. If still unresolved, make an appointment with the Head Teacher
  4. Written complaint to the Chair of Governors – complaints appeal panel may be set up
  5. Governors will contact the school – respond accordingly
  6. Written complaint to the Local Authority.